Clarity
Clarity helps families and independent schools manage their financial aid process. Their product is the easiest and fastest financial aid application in the industry and has been used by tens of thousands of families to receive financial aid.
Research Objectives
Understanding the user experience and potential challenges of the financial aid application is crucial, especially in identifying moments of confusion or when users might need external help, and in assessing the overall usability and accessibility of the application.
Research Plans
Evaluating user journeys through a blend of interviews, interface reviews, and real-time observations.
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